Preferred method for us to respond:


  • BBR Optometry
    Marbury House
    38 St Owen Street
    Hereford
    HR1 2PR

Emergency?

In the event of a contact lens related emergency the following out of hours numbers may be used:

Mr N J Rumney:

01432 264688 or 07778 286954

Mr N Black:

07810 835681

BBR Complaints Policy

BBR Optometry prides itself on the quality of its staff and their training; in the majority of cases a complaint can and will be dealt with by the person to whom it is first addressed. If this is not satisfactory then any complaints should first be addressed to the practice manager. If he/she is not available then this may be dealt with by one of the directors.

All complaints will be responded to within 24 hours. If an investigation is required this will be conducted by a relevant senior member of staff and the results will discussed with the complainant.

If you are not satisfied with the manner that your complaint is being dealt with you may request another senior member of staff to handle the matter instead.

In dealing with any and all complaints we aim for a positive outcome for all parties. If, in the unlikely event, this is not possible and you wish to take the matter further then the following outside bodies can be contacted.

For information about NHS examinations and details of complaints about them to the NHS details can be found on the NHS website. Find out more


The Optical Consumer Complaints Service is an independent body that deals with complaints related to opticians. Find out more


The General Optical Council is the professional body for optometrists and dispensing opticians and will deal with complaints relating to professional care. Find out more

Practice Manager

Directors

 

 

Associate Director

Daniel Read

Nicholas Rumney

Nicholas Black

Suzanne Wadsworth

Ruth Kettel

VAT registered UK 489 0457 07
Company Number 4731827